Place your photo on a flat surface in good natural light. Use your smartphone camera and make sure the entire photo is visible in the frame. Avoid shadows and reflections. Take the photo straight from above for the best results.

Yes, absolutely! After placing your order, you will receive an email with instructions. Simply reply to that email with your photos attached. Please include your order number in the email subject line.

Most restorations are completed within 5-7 business days after we receive your photos. Complex restorations may take up to 10 business days. You will receive an email notification when your restored images are ready for download.

You will receive high-resolution JPEG files that are perfect for printing and sharing. The files are typically 300 DPI quality and can be printed up to A4 size or larger depending on your original photo quality.

Your original photos are never altered. We work on digital copies only. If you sent digital files, we keep them securely stored for 90 days in case you need revisions, then they are permanently deleted from our systems.

Yes, your privacy and security are our top priority. All files are transmitted using secure encrypted connections. We never share your photos with third parties, and all data is stored on secure servers with regular backups.